Authenticity
We guarantee the authenticity of all our items and we assure all are 100% genuine and any item with the slightest doubt is automatically discarded.
Before any item is listed on Pepa Lamarca, it undergoes a rigorous examination by our team of in-house experts who examine thoroughly every item regarding the manufacture and state of conservation and they all comply with the strict enforcement of laws on the sale of used goods to ensure and guarantee that none of our items have been stolen or acquired illicitly.
We do not buy or sell counterfeit, replicas or any item that its authenticity is minimally questionable to our experts. Besides, we never replace parts or materials from our items to keep their original value.
Authenticity
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Authentication process
During each authenticity check, our experts look for the following:
The careful nuances of counterfeits and any indicator that the bag may be counterfeit: this includes checking the stitching, material and leather tests, inspection of the stamp(s), hardware examinations, and other indicators that are specific to the brand and style of the bag as well as any indicator that authentic parts of the bag have been tampered or replaced with counterfeit or cheaper parts.
Each scratch, mark, scuff, or other sign of damage is carefully noted by our team of experts. This allows us to list the bag with an accurate and genuine description. Every single bag listed on Pepa Lamarca has gone through a meticulous and exhaustive authenticity check and been examined by our in-house experts. We also verify the authenticity of the documents that accompany the item, e.g. original seller’s invoice, CITES, reseller’s invoice and other records.
Authentication process
Condition grading
Each handbag in our collection is carefully graded based on its condition to provide a clear and transparent description, offering our most honest and rigorous criteria:
The item exhibits no signs of use or wear and could be considered as new. There are no flaws. Original packaging and protective plastic are likely intact.
The item is nearly pristine. It may never have been used, or may have been used or once or twice but shows no sign of wear.
The item is in near-perfect condition, with minimal signs of wear. It may have been used a few times. There are only minor condition notes.
This item may have some visible wear from frequent but care use. Any signs of use or wear are minor and remains in very good condition.
We generally do not sell items below the "Very good condition" grading.
Condition grading
Exotic skin bags
Some of our bags may be subject to CITES export/import restrictions, which is only applicable to certain exotic skin bags. CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) protects endangered species, classifying them according to the level of threat they face. When it comes to import and export of luxury handbags, there are varying restrictions depending on the exotic skin used. A CITES certificate works like an ID card that clears your bag for travelling overseas.
The CITES documentation proves that your exotic skin bag isn’t illegal, thus preventing confiscation at customs. Pepa Lamarca recommends that buyers check with their own government regarding any importation requirements prior to buy. It is a buyer’s responsibility to ensure they are legally importing the item into the destination country in full compliance with the laws of the country. Pepa Lamarca will also indicate whether a bag comes with CITES documentation.
Exotic skin bags
Client satisfaction
First class service
The client satisfaction is our main priority. We aim to treat every client and transaction the same way and with the same level of service and expertise.
Client satisfaction rate
Our customer satisfaction rate is excellent and we have never received a complaint regarding the authenticity of a bag sold at Pepa Lamarca, either in our showroom or on our online platform.
Secure Shipping
We will take extreme care when handling, packing and shipping to make sure the bag arrives to you in the exact same condition as it left Pepa Lamarca. From our careful hands to yours.
Client satisfaction
